Technical Support T-SQL, ASP, C#, VB.NET, XML - 123044 - Redmond, Washington

Aug 19 2005 4:19 PM

Volt Technical Resources has a contract position open for a Technical Support Analyst who is needed to perform the highest level of support and consulting for an internal help organization in Redmond, Washington, using the latest technology.  

Job Responsibilities:

  • Performs highest level of technical support and consulting to other Support and Systems Analysts by solving highly complex support problems.
  • Use of an incident tracking tool to communicate to internal contacts about service requests.
  • Create forms including nomination, bug and survey forms using an internal administration tool (which requires administrative access to the server).
  • Create newsgroups, web content segments and guest accounts.
  • Create reporting files for viewing survey results.
  • Make services available and test in a staging and production environment.
  • Executes procedures to accomplish business goals.
  • Coordinates and manages acceptance of new releases into production.
  • May delegate assignments to other analysts on production systems and develop and maintain information for knowledge base.
  • May manage some projects independently. May perform highest level of analysis and be required to ensure appropriate implementation of methodology.
  • Tier 2 and 3 support for BGIT applications using Enterprise technologies such as SQL, IIS and Windows Server 2003.

Requirements:

This person should have a minimum of 5 years of related high level support job experience. 2 to 5 years of high-level internal support experience in a Development environment is required.

Experience with new development technologies like ASP.Net and C# is absolutely required.

Tools and Applications used in this project include: MSE, VSS, Product Studio, SQL Query Analyzer, Enterprise Manager, BetaTracker, BetaPlace, Outlook Express and Remote Desktop Connection.

Required Skills:

    • Very strong T-SQL and admin skills (MCDBA is preferred)
    • Ability to troubleshoot network issues between servers and geographic locations.
    • Ability to troubleshoot IIS and Windows Server.
    • ASP - ability to read and modify, but not necessarily write new code.
    • Understanding of Object-Oriented Programming - must be able to follow code flow and troubleshoot code written in VB.NET and C#.
    • XML / XSL / XSLT - understanding of XML and the ability to write and troubleshoot style-sheets.

    Soft Skills: Good time management, as well as solid communication skills are preferred.

    Bonus Skills:

    • MCSE experience (not necessarily certified)
    • Security - experience working with Microsoft security standards.
    • Tech documentation experience.
    • Development experience (C#, VB.NET, ASP.NET, Web Services).

    PLEASE NOTE: Please send in your resume to Kristen Simmons at [email protected] and then follow up with a phone call to her at 800-253-9605 or 425-702-9000 to discuss this position further.

    Volt
    is an Equal Opportunity Employer and dedicated to fostering diversity in the workplace.